SHIPPING & RETURNS
SHIPPING POLICY
Shipping is calculated at check out. We offer free shipping via USPS Ground Advantage on orders over $150 within the USA including Hawaii and Alaska. All products are made to order and are shipped within 3-5 business days. We also offer shipping via USPS Priority Mail, USPS Express, UPS, FedEx for a fee. Unfortunately, we do not offer free shipping on international orders, but the shipping rates are affordable and human-friendly.
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Before placing an international order, please get in touch with us (chat/email/Contact Form) for the best shipping rates. Our website shows USPS rates, but we may be able to offer a better rate via FedEx, DHL, or UPS. Depending on your country, you may need to pay taxes, duties, and fees. These are up to 25% of the order value and are your responsibility.
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For domestic lost or damaged packages due to the shipping carrier negligence, we will ship your order again free of charge.
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For delayed packages, you will need to be patient. Shipping speeds and performance are out of our control, but please let us know about the delay. We may need to initiate a lost package search if your order does not show any shipping progress. This especially applies to orders shipped to Hawaii and Alaska via USPS when the carrier may keep your package at the port. For international packages, the customs may keep your package for up to 30 days, but this is rare. Most international packages are released by customs within a few business days.
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All shipping carriers are very busy during holiday season and orders take longer to be delivered.
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​If the tracking number shows delivered, but you did not receive your order, please reach out to us at love@thesacredessence.com or via chat or Contact Form. We will find a solution that works for you and us.​​
RETURN & EXCHANGE POLICY
All our products are made to order. As a small company, we have a non-return/no-exchange policy, but if a product does not work for you, instead of leaving us a negative review, please email us at love@thesacredessence.com and we will find a good solution that suits you and us.
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If you are not sure about a product, please purchase the one you are sure about and ask us for a sample of the product you are not sure about. We will add a free sample to your order so you can try it. Send us an email at love@thesacredessence.com or talk to us using chat or Contact Form.
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We want you to be happy and love our products.
